Billed as “A New Recipe to Improve Business Performance” this 2012 report from Australia charts new territory on business performance, re-orienting organizations from their preoccupation with diversity to the equally critical complement of inclusion.
Published by the Victorian Equal Opportunity and Human Rights Commission in partnership with Deloitte Australia, ” Waiter, Is That Inclusion in My Soup?” is the first research of its kind into how diversity and inclusion have the capacity to lift business performance, drive innovation, customer service, collaboration and engagement.
The research, which included a survey of 1550 employees in three major Australian workplaces, clearly shows the impact of workforce diversity on organisational performance and adds real weight to the idea that when a diverse workforce is valued through an inclusive workplace culture, business benefits flow.The report’s “recipe for success” includes an equal focus on diversity and inclusion, which in turn results in improved business performance. There are economic benefits from recognising and promoting cultural diversity.
ECCV chairperson Joe Caputo OAM said the results – that employees who perceive their organisation is committed to, and supportive of, diversity and who feel included, are 80 per cent more likely to believe they work in a high performing organisation – show the benefits of having a diverse workplace in terms of innovation, productivity and employee satisfaction.
The report contributes to an important conversation about workplace health, both for individuals and business as a whole. Building on the leading thought Deloitte has brought to this area, this research makes a strong case for the business benefits of diversity and inclusion – showing that diversity can be leveraged through inclusion to deliver tangible performance benefits.
Download the full report [PDF]